Pay when you stay
Avoid upfront payments.
Change your mind
Modify or cancel your reservation.
Offer of packages, crafted only for you.
Limited exclusive promotions awaits for the next trip.
11 Hotels. 6 Destinations. 5 brands.
CHANGE YOUR MIND
Consult rate rules for each reservation for specific restrictions. Cancellation charges apply if a reservation is changed or cancelled after the deadline identified in the rate rules. For certain rates and rooms (for example, advance purchase rates), changes to the reservation may not be permitted once booked. Applicable restrictions are communicated in the rate rules for each reservation.
PAY WHEN YOU STAY
Advance payment may be required for special event dates or discounted price determined by individual properties. Consult rate rules for each hotel and each reservation for specific restrictions and rules.
Offering you sort of packages to enhance your experience stay at all PHM’s hotels by defining each package that suit to your needs. The special packages are may be change sometime without advance notification depends on the validity of each package. PHM Hospitality crafts the special packages only for you.
PHM Hospitality Best Rate Guaranteed When you book on PHM-Hotels.com
OUR BEST RATE. GUARANTEED.
There are few guarantees in life. But our Best Rate Guarantee is one of the best. It assures that you’ll always get the best rate available when you book directly with PHM-Hotels.com. Here’s how it works:
- Book a PHM Hospitality room using any PHM Hospitality reservation channel (PHM-Hotels.com, PHM Hotel Telephone Reservations, or directly at a hotel).
- If within 24 hours of making your reservation, you find a lower hotel rate for the same hotel, room type and reservation dates, and submit a qualified guarantee form, we’ll match the rate + give you an extra 25% discount on the room for the first night.
TERMS & CONDITIONS
Your reservation must be made through PHM-Hotels.com, a PHM Hospitality website for:
- THE HAVEN Bali Seminyak
- THE HAVEN SUITES Bali Berawa
- THE 1O1 Palembang Rajawali
- THE 1O1 Jakarta Sedayau Darmawangsa
- THE 1O1 Yogyakarta Tugu
- THE 1O1 Bandung Dago
- THE 1O1 Bogor Suryakancana
- FRii Bali Echo Beach
- THE BnB Jakarta Kelapa Gading
- THE BnB Bandung Metro Indah
- Fontana Hotel Bali, a PHM Collection
Rate Type Exclusions
The guarantee does not apply to the following rate types:
- Rates not publicly available, such as negotiated corporate or group rates.
- Qualified discount rates including but not limited to Government/Military and rates made available exclusively to PHM REWARDS+.
- Rates that require a paid membership in a club or other organization, or approved by PHM Hospitality for the discounted rates, such as AAA.
- Package rates that include room and other components such as travel, car rental, entertainment and/or non-breakfast meals.
- Package or group add-on rates that extend the length of a stay.
- Rates negotiated for stays extending beyond 30 nights.
- Rates available on auction websites.
- Pre-paid rates that require a voucher or other form of pre-paid certificate (including electronic vouchers and certificates) for a hotel stay.
The “Comparison Rate” must be found, and a completed claim form submitted within 24 hours of booking the reservation through the PHM reservation channel. It also must be for the same hotel, room type and reservation dates. The same cancellation and advance purchase policies, and other terms and conditions governing the rates must apply. In addition, if the Comparison Rate is found on the day of arrival, the claim must be submitted by 11:59 p.m. of that day in the hotel’s time zone in order to ensure timely processing.
PHM Hospitality will verify the Comparison Rate within 24 hours of receiving your claim and notify you of the results. For claims submitted on the day of arrival, the claim will be processed within approximately four hours.
When multiple rates for the same hotel, reservation dates, and room type are available through a PHM channel you must reserve the lowest rate to be eligible for the guarantee.
The Comparison Rate must be reservable by the general public and be verifiable by PHM Hospitality. If the Comparison Rate is offered through a PHM channel, you must reserve that rate to qualify for the guarantee. PHM will not charge a cancellation fee. If the Comparison Rate is reserved through a non-PHM channel, PHM Hospitality is not responsible for any fees or other costs incurred due to cancellation of a reservation.
Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the Comparison Rate must still be available at the time PHM Hospitality validates the claim. Rate disparities primarily attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee. PHM may deny claims where the difference between the comparison daily rate and the daily rate on the PHM reservation channel is less than $1.
Comparison Rates applicable to only a portion of your entire scheduled stay will not be honored; nor will they be valid for a multi-day stay if the total room cost of the stay is the same or greater than the total room cost through a PHM channel.
Void where prohibited by law. PHM Hospitality reserves the right to modify or cancel the guarantee at any time without prior notice.
HOW CAN YOU BENEFIT?
Book an PHM Hotels hotel on any PHM Hotels Internet site, taking advantage of our best available rates, and receive a reservation confirmation number.
– If within the following 24 hours you find a lower rate for an equivalent offer on another Internet site (same hotel, same dates, same room type, same sales conditions, etc.) complete the online form on our site attaching the required supporting documents to request application of the best price guarantee.
– Our customer service department, after verifying the information you provide, will confirm your reservation at the lowest stated rate with a further reduction of 25% for the first night.
– You can therefore enjoy your stay with the guarantee of getting the best price for your room. So why book anywhere else?
Rate booked on PHM Hotels.com : Rp 1,000,000*
Rate found on another site : Rp 800,000*
Final rate applied by PHMHotels : Rp 800,000* (Rp 800,000* – 25%) = Rp 600,000*
*Rate is per one night